1. Order Processing
• All orders are processed and shipped within 2–3 business days.
• Orders placed after 2 PM EST may be processed the next business day.
• You will receive an email confirmation with tracking information once your order has shipped.
2. Shipping Methods & Delivery Times
We offer several shipping options at checkout. Estimated delivery times are as follows:
• Standard Shipping (3–7 business days)
• Expedited Shipping (2–4 business days)
• Priority Shipping (1–3 business days)
Please note that delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on your order’s weight, shipping destination, and selected shipping method.
• Free Shipping may be available for orders over a specific amount (check our homepage or promotional banners for active offers).
4. Shipping Restrictions
Due to federal, state, and local laws, we do not ship to the following states or regions where our products are prohibited. This includes certain vape, smoke, and edible products. The customer is responsible for knowing their local laws before placing an order.
We currently do not ship internationally. U.S. domestic shipping only.
5. Age Verification
All orders may require age verification. You must be 21 years or older to purchase products from Vape Guru. We reserve the right to cancel any order if age verification fails.
6. Incorrect or Undeliverable Addresses
Please double-check your shipping address before placing an order. Vape Guru is not responsible for:
• Orders lost due to incorrect or incomplete shipping information.
• Additional charges for reshipping if your package is returned due to an invalid address.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
• Contact us within 5 business days of the delivery date.
• Include your order number and photos (if applicable) when reporting a damaged item.
We will work with you to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions about these Shipping Policy, please contact us.